Frequently Asked Questions

In which currency do I pay for my booking?

Change or cancel booking

What are the booking conditions at First Hotels?

Does First Hotels offer a price match guarantee?

How does First Hotels work with sustainability and social responsibility?

Who are First Hotels and what is our background?

What is the First Member loyalty program?

What are the exclusive benefits of booking directly with First Hotels?

How do I earn FirstCoins?

How do I redeem my FirstCoins?

Missing your FirstCoins after a stay?

How do the First Member tiers work, and how long do they last?

What are Company Agreements at First Hotels?

What is the First Business Deal?