Frequently Asked Questions

In which currency do I pay for my booking?

Does First Hotels offer a price match guarantee?

What are the exclusive benefits of booking directly with First Hotels?

What are Company Agreements at First Hotels?

What is the First Business Deal?

What is the First Member loyalty program?

How do the First Member tiers work, and how long do they last?

How do I earn First Coins?

How do I redeem my FirstCoins?

Missing your FirstCoins after a stay?

Change or cancel a reservation

Contact a specific hotel

Who are First Hotels and what is our background?

How does First Hotels work with sustainability and social responsibility?

What is the partnership between SJ Prio and First Hotels?

How do I earn SJ Prio points when staying at First Hotels?

How do I connect my SJ Prio membership number to my First Member profile?

Why have my SJ Prio points not been registered?

Which stays earn SJ Prio points?

Do I earn both SJ Prio points and FirstCoins for the same stay?