Front Office Manager to Uppland Väsby newest hotel!

Are you a driven leader with a strong sense of both service and structure?
Do you want to be part of an exciting growth journey in a forward-thinking team with high expectations?
Then you might be the person we are looking for!

About Us

We are Upplands Väsby’s newest modern hotel, featuring 152 hotel rooms, a restaurant, and conference facilities. Over the past year, we have renovated our hotel lobby and several guest rooms. We are currently rebuilding our conference facilities, which will soon reopen in a completely new, modern concept.
We are entering an exciting phase of development and are now looking for a Conference & Operations Manager who wants to help shape the future together with us.

The Role

As Front Office Manager, you will be a key person in our operation. You will lead daily operations, be responsible for staff planning and scheduling, and ensure that meetings, conferences, and events are planned and delivered at the highest level.

The role is both strategic and operational. You will work closely with the CEO and be part of the hotel’s management team. You will contribute to evaluating decisions, implementing strategic initiatives, and ensuring our guests receive a first-class experience.

Your Responsibilities

• Lead, plan, and develop daily operations
• Continuously improve routines and processes
• Responsible for staff planning and staffing levels
• Plan and coordinate conferences, meetings, and events
• Be present and ensure quality at larger events
• Handle and respond to guest feedback – both digitally and on site
• Administrative tasks such as reporting and follow-up
• Actively participate in the management team and work closely with the CEO

Qualifications

• Proven experience in a similar role within the hotel or service industry
• Strong financial understanding and experience working with budgets and follow-up
• Experience in staff planning and administration
• Fluency in Swedish and English, both spoken and written, is required
• Natural leadership skills with the ability to motivate and engage others

Personal Qualities

We are looking for someone who is:

• Organized and structured
• Resilient and performance-driven
• Service-minded with a passion for guest experiences
• Communicative and a team player who creates engagement

We Offer

• An exciting opportunity to be part of a rapidly growing business in strong development
• Competitive employment terms and salary
• A role in an engaged and forward-thinking team

Is this you?
Submit your application today and become part of our team!

For questions regarding the position, please contact:
Mattias.karlsson@firsthotels.se

Applications (CV and cover letter) should be sent to:

Mattias.karlsson@firsthotels.se

Experience:

• Hotel: 2 years (Required)

Languages:

• Swedish (Required)
• English (Required)

Employment Type: Full-time, Permanent

Benefits:

• On-site gym
• Parking
• Staff discount
• Occupational pension

Education:

• Upper secondary education (Meritorious)

Additional Experience (Meritorious):

• Conference: 2 years
• Restaurant: 2 years
• Supervisory/managerial role: 2 years

Work Location: On site