Availability and booking method
Hotel rooms that can be booked for reward nights are subject to availability at each hotel. Additionally, there are individual days where the hotels are not able to receive bookings for reward nights. You can book your reward stays from our website by logging on to your member pages or by contacting our First Member Support.
Reward stays involving either more than two persons per room or categories other than Standard Double
When booking a reward stay that involves more than two persons per room or stays in room categories other than Standard Double, a booking request must be sent by email to firstname.lastname@example.org.
Please include your membership number and information about the number of persons per room as well as the desired date, city and hotel.
Please also include information about whether you wish to pay extra fees (e.g. for upgrades / extra bed/cot) with bonus points or by card/cash upon arrival at the hotel.