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Redeeming points

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Redeeming points

Here you can read the terms & conditions regarding how to redeem your points in the First Member program.

3.1 Bonus stays must be booked by members in person and are valid for two persons in a standard double room. 1 child aged under 13 may stay free of charge.

3.2 Bonus stays can also be used for stays made by close relatives or friends of the member when travelling without the member provided the stay has been booked by the member.

3.3 A limited number of rooms have been reserved for bonus stays, which is why hotels may still have available accommodation within all rate categories despite the rooms allocated for bonus stays being fully booked.

3.4 One bonus stay requires between 10,000 and 15,000 points. The exact number of bonus points depends on the individual hotel and the requirements are listed on the membership pages.

3.5 Bonus stays can be booked up to 6 months in advance.

3.6 Book your bonus stay by logging into your First Member account on - go to “My page” and “Book with points”. It is also possible to book your stay via telephone or email.

3.7 Cancellation of bonus stays must be made before 16:00 on the arrivalday. In the event of late cancellation the bonus points will not be returned to your membership account.

3.8 Bonus points cannot be used as partial payment or be redeemed for cash.

3.9 The private use of bonus points earned in relation to your job may be subject to taxation in your country.

3.10 Bonus stays are not eligible for bonus points or stay registration.

3.11 Earned bonus points can be redeemed when purchasing food and beverages at all First Hotels in Scandinavia with the exception of restaurants not operated by First Hotels.

3.12 Bonus points cannot be used as payment for the purchase of beverages alone. They can only be used when purchasing a combination of food and beverages.

3.13 The minimum amount of bonus points that can be used for the purchase of food and beverages is 2,500 points, equalling 125 NOK/SEK/DKK. For purchases above this amount the next minimum is 5,000 points, equivalent to 250 NOK/SEK/DKK.